Refund policy

RIGHT OF WITHDRAWAL

How to exercise the right of withdrawal

According to the law on distance contracts and off-premises contracts, you may cancel your purchase, if it was made remotely, within 14 days of receiving the Products.

If you wish to exercise your right of withdrawal, you must provide a clear written notice of your withdrawal from the purchase. Please contact us via email: info@aktivhorsel.se. Alternatively, use the cancellation form that you can find here: https://publikationer.konsumentverket.se/kontrakt-och-mallar/angerblankett

In order to meet the deadline for the right of withdrawal, it is sufficient for you to send in your written notification that you wish to exercise the right of withdrawal before the withdrawal period has expired.

Effects of the right of withdrawal

If you wish to exercise your right of withdrawal, we will make a refund of all payments we have received from you less any reduction in value due to you handling the item in a way that is not necessary to examine it. Refunds will be made using the same payment method you used for the initial payment.

Any Products that you no longer want must be returned by you. Exceptions apply to custom-molded hearing protection, as these are individually manufactured and therefore not covered by the right of withdrawal or returns. For information about applicable warranties, please refer to the respective product.The Products must be returned without undue delay and in no event later than fourteen (14) calendar days from the day on which we were informed of your decision to exercise your right of withdrawal or until we have received proof that the Products have been sent by you, whichever is the earlier. occurs first.

You return the Products by sending them (including the receipt or other proof of your purchase) to the address under the Company Information section. If you use the right of cancellation, you must pay for the return shipping.

If you exercise your right of withdrawal regarding a contract for the provision of digital content or a digital service, you must refrain from using the digital content or digital service and also from making it available to others.