An order confirmation is sent to you at the email address you entered when ordering. When your order then leaves our warehouse, you will receive a delivery confirmation.

Sometimes it can happen that the email from us ends up directly in your junk mail, so feel free to check there if you can find your order confirmation on your order.

If you wish to take this to a company, please contact us to order as we will send an invoice. Our online sales are VAT-free and aimed at private individuals.

We use PostNord home delivery (MyPack Home), DHL Express, PostNord consignment note depending on which product you order.

Our goal is for you to receive your order within 2-5 working days when it comes to ordering accessories. When it comes to hearing aids, read more about our shipping policy

We deliver with free shipping.

We offer the following payment methods:

• Payment cards (Visa, Mastercard, Amex, Maestro, Union Pay
• Klarna pay directly
• Klarna pay later
• Klarna installment payment

We always look in the ears before we do the casting. If there is too much wax in the ear canal, we will inform measures. We recommend using Revax ear or visiting an ear doctor for wax removal.

It goes relatively quickly approx. 20 min

In normal cases, it takes 3-5 weeks in production.

We offer our customers to come to us on Saturdays when we have a reception for all hearing protection.

You buy the hearing protection online. After your purchase, contact us to make an appointment. When you come to us, we fulfill additional requests such as color selection and attenuation of filters. We then take care of the entire process.

We keep files for two years. Which means that you don't have to redo the impressions within this time when you order new molded hearing protectors.

When you are with us for the impressions, you choose whether you want them delivered directly to you or collected from us when they are ready.

If you are a customer with us, we already have your hearing test and can program and deliver directly to you.

You can either come to us and do your hearing test or contact the nearest hearing clinic and request to have your hearing results with you.

You take a picture of your hearing test and send it to us at info@aktivhorsel.se

Alternatively by post to:

Active Hearing Stockholm
Karlavägen 48
114 49 Stockholm

You order the product online, then you take a picture of your audiogram and send it to us. A licensed audiologist programs your hearing aids according to the current hearing curve (audiogram). The result is a tailor-made product for your hearing.