An order confirmation is sent to you at the email address you entered when ordering. When your order then leaves our warehouse, you will receive a delivery confirmation.

Sometimes it can happen that the email from us ends up directly in your junk mail, so feel free to check there if you can find your order confirmation on your order.

If you wish to take this to a company, please contact us to order as we will send an invoice. Our online sales are VAT-free and aimed at private individuals.

We use PostNord home delivery (MyPack Home), DHL Express, PostNord consignment note depending on which product you order.

Our goal is for you to receive your order within 2-5 working days when it comes to ordering accessories. When it comes to hearing aids, read more about our shipping policy

We deliver with free shipping.

We offer the following payment methods:

• Payment cards (Visa, Mastercard, Amex, Maestro, Union Pay
• Klarna pay directly
• Klarna pay later
• Klarna installment payment

We always look in the ears before we do the casting. If there is too much wax in the ear canal, we will inform measures. We recommend using Revax ear or visiting an ear doctor for wax removal.

The ear canal should be free of wax before taking the impression. Please use Revaxör beforehand or contact the healthcare provider if necessary. We always examine the ears before taking the impression.

The entire visit usually takes about 20 minutes, including checking the ears and taking the impression itself.

We offer impression taking on Saturdays when our reception is open for all types of hearing protection. For bookings, please call 08 663 11 00 or email info@aktivhorsel.se .

We store your impressions digitally for up to two years. During this time, you do not need to take new impressions when ordering molded hearing protection.

When you take an impression with us, you choose whether you want to have the hearing protectors delivered to your home or pick them up in person at our reception at Karlavägen 48 in Stockholm.

Please contact us via email at info@aktivhorsel.se or phone 08 663 11 00 for a quote request and advice. We offer quick feedback and can also make site visits for larger orders. Together we will find the hearing protection that best suits your workplace. We welcome your contact!

If you are a customer with us, we already have your hearing test and can program and deliver directly to you.

You can either come to us and do your hearing test or contact the nearest hearing clinic and request to have your hearing results with you.

You take a picture of your hearing test and send it to us at info@aktivhorsel.se

Alternatively by post to:

Active Hearing Stockholm
Karlavägen 48
114 49 Stockholm

You order the product online, then you take a picture of your audiogram and send it to us. A licensed audiologist programs your hearing aids according to the current hearing curve (audiogram). The result is a tailor-made product for your hearing.